News

Export Documentation

We are sending you this notice to assure you have the most up-to-date contact information for our Export Documentation Department. We have trade-lane specific teams to improve accuracy and timeliness of documentation.

In order to expedite the handling of your shipping instructions and reduce the risk of errors, all shipping instructions should be submitted electronically.

For fast response to all your documentation e-mail inquiries, please be sure to include the Booking number and / or Bill of Lading number in the subject line of your e-mail.

The attached updated documents provide all contact details for each of our documentation teams.

We look forward to continue providing you with the best possible service levels.

Jacksonville Customer Service Center – Export Documentation

9485 Regency Square Blvd., Suite 500

Jacksonville, FL 32225

Direct Line Export Documentation

(904) 726-3310

Organization and Contact Information:

Russ Koehler

Manager, Export Documentation

(904) 722-2404

Jeff Cuny

Supervisor

(904) 726-3260

• Team 1: U.S. East Coast to South America East Coast

Group E-Mail: DOC.USEC2SAEC@hamburgsud.com

When dialing into Export Documentation – Press 1 for this team

• Team 2: U.S. Gulf Coast to worldwide destinations

Group E-Mail: DOC.USGULF2ALL@hamburgsud.com

When dialing into Export Documentation – Press 3 for this team

Ruby Stovall

Supervisor

(904) 722-2418

• Team 1: U.S. East Coast to South America West Coast

Group E-Mail: DOC.USEC2SAWC@hamburgsud.com

When dialing into Export Documentation – Press 2 for this team

• Team 2: U.S. to Venezuela or ABC Islands

Group E-Mail: DOC.US2VENABC@hamburgsud.com

When dialing into Export Documentation – Press 8 for this team

Marla Thomas

Supervisor

(904) 726-3327

Team 1:

U.S. West Coast to Central or South America

Group E-Mail: DOC.USWC2SoAmer@hamburgsud.com

When dialing into Export Documentation – Press 7 for this team

U.S. to Europe and Mediterranean

Group E-Mail: DOC.US2Europe@hamburgsud.com

When dialing into Export Documentation – Press 5 for this team

Team 2 will handle U.S. to:

Australia / New Zealand

Group E-Mail: DOC.US2AustNZ@hamburgsud.com

When dialing into Export Documentation – Press 4 for this team

Asia

Group E-Mail: DOC.US2Asia@hamburgsud.com

When dialing into Export Documentation – Press 6 for this team

When calling the main number for the Documentation Department, the telephone prompts will be trade specific in line with the above organization.