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** COVID – 2019 (Coronavirus) Situation ** Hamburg Süd Colombia Ltda.

** COVID – 2019 (Coronavirus) Situation ** - Hamburg Süd Colombia Ltda.

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Dear Customer,

We allow ourselves to inform that due to the public health emergency of international importance with the coronavirus (COVID-19) situation, our office located in the Bogotá city will be closed on Friday March, 20th 2020, since we will join to the Simulation of isolation established by the city hall.

Our Customer Service team (export and import) will be supporting your requirements remotely considering:

  • Opening hours from 08:00 am to 05:30 pm.
  • The telephone service continues through 01 8000 976061 line, Option 1 Exports - Option 2 Imports, with possible intermittent service.
  • You can also send us your requests to the following group addresses:

Exports → CO-CSEXPORT@hamburgsud.com

Imports → CO-CSIMPORT@hamburgsud.com

  • We will not have delivery of original B/Ls in the city of Bogotá during this day.

The Attention during the Saturday March, 21st 2020 will also be remotely from 09:00 am to 12:00 pm.

Our port offices (Gerleinco - Aras), remain unchanged in their opening hours (with the exception of the Cartagena city, which is working until 4pm for a curfew, and will not be attended on Saturday March 21st).

For commercial issues we appreciate considering the usual cell numbers of your business representatives.

We appreciate your understanding and will keep you closely updated about any changes.

Customer Service Department

Hamburg Süd Colombia Ltda.