Dear valued customer,
With the continuous digital enhancements, Hamburg Süd provides customers with several e-commerce solutions (i.e. Hamburg Sud Portal, EDI and INTTRA) to process Shipping Instructions for a seamless and efficient customer experience. This also enables our customer service experts to focus their attention on exception handling and offering you the highest-level of service possible.
With effect from 1st of April 2021, Hamburg Süd will implement Manual Shipping Instruction (MANUALSI) Fee of GBP 40 for all Shipping Instructions that are received manually. The fee will apply to the initial submission of Shipping Instruction and any subsequent amendments received through a manual channel (i.e. e-mail and phone)
Also taking this opportunity, we would like to remind you that we will continue with previously implemented Manual Booking Processing Fee (GBP 40) for any bookings received manually.
Manual Shipping Instruction and Manual Booking Fees do not apply to customers that submit their Shipping Instruction and place their bookings via electronic channels.
Please contact your Hamburg Süd representative with any questions that you may have.
With kind regards,