News

Email Changes - Jacksonville Customer Service - Removal of the JAX-CHGBKG@hamburgsud.com Email Address

Florham Park, NJ)…Please be advised that the email address JAX-CHGBKG@hamburgsud.com which is normally used to request changes to your booking will no longer be active. When requesting any changes, updates, rolls, or cancellations, please contact the Customer Service representative who made your original booking.

For a New Booking or Late Gate request¸ send an email to JAX-NEWBKG@hamburgsud.com and state in the subject line whether it is a new booking or a late gate request and include the booking and container number.

Example of a NEW Booking Request:

To: JAX-NEWBKG@hamburgsud.com

From: Jsmith@abcdlimited.com

Subject: NEW Booking Request

Example of a Late Gate Request:

To: JAX-NEWBKG@hamburgsud.com

From: Jsmith@abcdlimited.com

Subject: Late Gate Request – Booking # 1JAX123456 – Container # SUDU 1234567

Please contact our Customer Service Team at 1-888-228-3270 with any questions that you may have.