What’s New? Getting to know you by Customer Satisfaction Survey
Since 2017, Hamburg Süd has been issuing quarterly Customer Satisfaction surveys to better understand your needs and satisfaction towards our overall performance in Customer Service, Sales, Logistics products and eCommerce. In Asia, through your honest (especially those that opt to provide their identity and contact details), we have been able to evolve based on your valuable insights, not just from the survey, but also from post-survey follow-ups with one-on-one conversations. The most recent example happened during the COVID-19 lockdowns; we are investing to speed up our communications technology through internet phone services and cellular phones to ensure we can provide you with the answers you need, when you need them. By being “By Your Side,” we have achieved significant growth in our performance.
In 2021 Q2 with 2,777 surveys completed globally, we donated USD 13,000 to charity organizations over the world as part of the charity program that accompanies the survey. To continue the goodwill, we encourage you to tell us your thoughts in the next round of Customer Satisfaction surveys from 27th September until 15th October!
The Latest Industry Update
COVID-19 flare-ups across Asia Pacific are causing operational challenges
A persistent COVID-19 flare-up across the southern provinces of Vietnam is creating havoc for supply chain with trucker shortages and factory closures exacerbating terminal congestion. Lockdowns in southern Vietnam’s manufacturing heartland, imposed from 26th July, have been extended until 15th September. Saigon Newport said no calls have been omitted at the deep-water container terminal at Cai Mep, which handles long-haul services. A Saigon Newport survey showed 66.5% of manufacturers around Ho Chi Minh City have halted production. Some factories may start to re-open towards the end of August, while those that have remained open have cut production capacity to 50-70% largely due to resource constraints and a government requirement that factories provide live-in arrangements during the entire lockdown period.
Hamburg Süd operated warehouses in Vietnam have operated with minimal disruption, but with strict COVID-19 preventative measures in place. Truck drivers need negative COVID-19 test certificates to transport cargo to depots and ports. Vessel sailings have seen some departure delays. Empty container availability across northern provinces remains extremely tight. Severe equipment shortages are expected in the coming weeks in the Southern provinces as factories start to reopen and manufacturing starts to ramp up.