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Customer Advisory - Important Notice for Frozen Reefer cargo into Dalian, China

Dear customer,

In light of the current port situation in Dalian where more positive COVID cases have been confirmed, the production, operation and sale of imported cold chain food in Dalian city has been suspended.

In order not to further impact your supply chain, which is of the utmost importance to us, we would like to inform you that Hamburg Süd will stop all new reefer bookings effective 19th November 2021, into Dalian until further notice.

We regret the impact this has on your business, and we would like to extend our assistance to the impacted customers.

Understanding that flexibility is key to our customers at the current period, we would like to offer our customers following:

Our offerings Remarks For shipment** booked with final discharge/destinations: Dalian, CN Applicable period
Free Change of Destination Customers still subject to the expense of re-stowage and extra shifting cost.
Acceptance of COD request is subject to operational feasibility.
For frozen reefer cargo staying at the origin still, applicable to both with/without empty container pick up. For shipments of departure date on or after 19th November until further notice.
No Cancellation Fee For origin countries where Cancellation Fee applicable. For frozen reefer cargo staying at the origin still, applicable to both with/without empty For shipments of departure date on or after 19th November until further notice.
Free Change of Destination Customers still subject to the expense of re-stowage and extra shifting cost.
Acceptance of COD request is subject to operational feasibility.
For frozen reefer cargo on water For shipments with scheduled arrival date between 19th November until further notice

** In case of chilled reefer shipment for fruit/vegetables/medicines, please kindly review the booking acceptance with respective Hamburg Süd s Sales or Customer Experience Team.

By offering the above mentioned, our aim is to give you sufficient room to assess the different options most fitting for your business, and maneuver some of the current pressure points caused by the Dalian situation. We will continue to monitor the situation in Dalian and keep you updated with any changes. Please do not hesitate to reach out to your local Hamburg Süd representative should you have any questions.

Best regards,

Your Hamburg Süd team