News

Dear Valued Customer,

We are pleased to announce that effective October 31, 2016 we are consolidating our Export Documentation team in Jacksonville, FL to better serve our customers. We have established trade-lane specific teams to improve accuracy and timeliness of documentation.

In order to expedite the handling of your shipping instructions and reduce the risk of errors, all shipping instructions should be submitted electronically.

For fast response to all your documentation e-mail inquiries, please be sure to include the Booking number and / or Bill of Lading number in the subject line of your e-mail.

The attached documents provide all contact details for each of our documentation teams.

We are looking forward to providing you with the best possible service levels.

Jacksonville Customer Service Center – Export Documentation
9485 Regency Square Blvd., Suite 500
Jacksonville, FL 32225
Direct Line Export Documentation
(904) 726-3310

Organization and Contact Information:
Russ Koehler
Manager, Export Documentation
(904) 722-2404

Rick Flowers
Supervisor
(904) 726-3260

• Team 1: U.S. East Coast to South America East Coast

Group E-Mail: DOC.USEC2SAEC@hamburgsud.com
When dialing into Export Documentation – Press 1 for this team

• Team 2: U.S. Gulf Coast to worldwide destinations

Group E-Mail: DOC.USGULF2ALL@hamburgsud.com
When dialing into Export Documentation – Press 3 for this team

Laura Slagle
Supervisor
(904) 722-2418

• Team 1: Will handle all CCNI bills of lading

Group E-Mail: JAX-CCNIDOC@CCNI-Line.com
Direct dial CCNI: (877) 899-7936

• Team 2:

* U.S. East Coast to South America West Coast

Group E-Mail: DOC.USEC2SAWC@hamburgsud.com
When dialing into Export Documentation – Press 2 for this team

* U.S. to Venezuela or ABC Islands

Group E-Mail: DOC.US2VENABC@hamburgsud.com
When dialing into Export Documentation – Press 8 for this team

Jeff Cuny
Supervisor
(904) 726-3327

• Team 1:

* U.S. West Coast to Central or South America

Group E-Mail: DOC.USWC2SoAmer@hamburgsud.com
When dialing into Export Documentation – Press 7 for this team

* U.S. to Europe and Mediterranean

Group E-Mail: DOC.US2Europe@hamburgsud.com
When dialing into Export Documentation – Press 5 for this team

• Team 2 will handle U.S. to:

* Australia / New Zealand

Group E-Mail: DOC.US2AustNZ@hamburgsud.com
When dialing into Export Documentation – Press 4 for this team

* Asia

Group E-Mail: DOC.US2Asia@hamburgsud.com
When dialing into Export Documentation – Press 6 for this team


When calling the main number for the Documentation Department, the telephone prompts will be trade specific in line with the above organization.
The telephone numbers for Aliança (888-254-2622) and CCNI (877-899-7936) will not change.

Please note the following group e-mails will be discontinued as of October 31:

JAXCOR@hamburgsud.com
JAXDOC@hamburgsud.com
PHLCOR@hamburgsud.com
PHLBOL@hamburgsud.com