Hamburg Süd has been named Top Ranked Carrier 2016 by the Agriculture Transportation Coalition (AgTC) on the basis of the annual AgTC Ocean Carrier Performance Survey. In the survey, in which member companies of the AgTC – chiefly US exporters and importers of agricultural and forestry products – participated in April and May 2016, Hamburg Süd received the highest rankings in all categories.
The award ceremony took place in Long Beach, California, on June 16th at the dinner held on the occasion of the AgTC Annual Meeting, the largest gathering of shippers in the US agricultural and forestry products industry. Jürgen Pump, Senior Vice President of Hamburg Süd North America, Inc.: “Hamburg Süd is a quality carrier, with operational excellence and a high measure of customer service being integral components. The award confirms our commitment to providing our customers with excellent service.”
The categories in detail: Booking, Pre-shipment Customer Service, Intermodal Door Service and Availability, Accuracy in Shipment Rating, Bill of Lading Release/Turn Time, Terminal Service, Equipment Availability, Documentation, Post-shipment Services, Vessel Schedules/on Time Transit, Overall Customer Service.