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Value Protect

Well prepared for everything

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Smart protection

Transport carriers often have limited legal liability for damage caused to your goods, which may not be equal to the full value of your cargo. In many cases, they may not be liable for the loss or damage at all. Value Protect keeps the value of your cargo protected from logistics-related risks at competitive prices.

Whether you are dealing with dry , reefer or special cargo : we have the right package for every need.

Our strengths – your benefits:

Peace of mind

With clear recovery tiers in Value Protect, you have less to worry about when shipping your cargo.

Simple coordination

We will be your one point of contact for all your shipping as well as Value Protect related queries.

Simple claims processing

Fewer documents needed for fast resolution, and Hamburg Süd appoints the surveyor for some packages.

No deductibles

With Value Protect, you don’t have to make any payments in the event of a claim.

Easy pricing

Select a package and know the price of protecting your cargo upfront. No complicated calculations or extra fees.

One invoice

For your convenience, Value Protect will be part of your standard shipping invoice.

Find the right package to suit your needs:

Dry Cargo

Choose between our four Dry packages for the one that best fits your business, and keep the value of your shipment protected from logistics-related risks.

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Choose your special package Compensation Price
Dry Starter Up to 15,000 USD 29 USD
Dry Base Up to 30,000 USD 59 USD
Dry Plus Up to 60,000 USD 118 USD
Dry Extended Up to 120,000 USD 235 USD
Refrigerated cargo

Temperature-sensitive goods need careful protection. With two Cool cargo packages to choose from, you can rest assured that your cargo is in expert hands.

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Choose your special package Compensation Price
Cool Standard Up to USD 12,000 USD 39
Cool Advanced Up to USD 36,000 USD 117
Special Cargo

In addition to the Dry and Cool cargo protection options, we also provide packages for Special cargo. We understand the nature of these goods and have curated Value Protect packages exclusively for them.

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To read the entire content of the table, please swipe left/right on your device. The size of the table varies depending on the orientation of the device.
Choose your special package Compensation Price
Dry Starter Up to USD 15,000 USD 29
Dry Base Up to USD 30,000 USD 59
Dry Plus Up to USD 60,000 USD 118
Dry Extended Up to USD 120,000 USD 235
Special Standard * Up to USD 180,000 USD 359
Special Advanced * Up to USD 240,000 USD 479

* The Special Standard and Special Advanced packages are valid only for goods carried in special equipment (open tops and flat racks). Value Protect is not valid for break bulk cargo.

Dry Cargo

Choose between our four Dry packages for the one that best fits your business, and keep the value of your shipment protected from logistics-related risks.

Notification
To read the entire content of the table, please swipe left/right on your device. The size of the table varies depending on the orientation of the device.
Choose your special package Compensation Price
Dry Starter Up to 15,000 USD 29 USD
Dry Base Up to 30,000 USD 59 USD
Dry Plus Up to 60,000 USD 118 USD
Dry Extended Up to 120,000 USD 235 USD
Refrigerated cargo

Temperature-sensitive goods need careful protection. With two Cool cargo packages to choose from, you can rest assured that your cargo is in expert hands.

Notification
To read the entire content of the table, please swipe left/right on your device. The size of the table varies depending on the orientation of the device.
Choose your special package Compensation Price
Cool Standard Up to USD 12,000 USD 39
Cool Advanced Up to USD 36,000 USD 117
Special Cargo

In addition to the Dry and Cool cargo protection options, we also provide packages for Special cargo. We understand the nature of these goods and have curated Value Protect packages exclusively for them.

Notification
To read the entire content of the table, please swipe left/right on your device. The size of the table varies depending on the orientation of the device.
Choose your special package Compensation Price
Dry Starter Up to USD 15,000 USD 29
Dry Base Up to USD 30,000 USD 59
Dry Plus Up to USD 60,000 USD 118
Dry Extended Up to USD 120,000 USD 235
Special Standard * Up to USD 180,000 USD 359
Special Advanced * Up to USD 240,000 USD 479

* The Special Standard and Special Advanced packages are valid only for goods carried in special equipment (open tops and flat racks). Value Protect is not valid for break bulk cargo.

Covered by Value Protect
  • Fire
  • Fault or neglect in navigation or management of the ship
  • Shipping accidents due to heavy weather or other dangers of the sea
  • Theft
  • Saving or attempting to save life or property at sea
  • Cyber incidents
  • Cargo damage caused by delay
  • General average contributions
Not covered by Value Protect
  • Commercial damages and financial losses incurred as a result of delays
  • Wrongful handling related to the shipper or consignee as well as inherent defects to the goods
  • Transport leg outside Hamburg Süd Bill of Lading
  • Commodities: fish and seafood and some chilled fruits and berries
  • Shipments to or from Cuba, North Korea, Crimea, Syria, Iran and/or Sudan. Value Protect is not available in Taiwan.
  • Geopolitical events

Frequently Asked Questions on Hamburg Süd Value Protect

Q: Is Value Protect an insurance?

No, Value Protect is not an insurance, it is an extended liability product and it’s coverage is only for the carrier-managed part of the cargo journey.

Q: Why would I need to worry about the safety of my cargo when I ship with Hamburg Süd?

We take care of every container we ship, however some events will be outside of our control, such as extreme weather, fire or perils of the sea that may result in cargo loss or cargo damage. International laws are guarding carriers and setting potential pay-out limits. By purchasing Value Protect, you will have peace of mind with the knowledge that even if an unpredictable event should occur, you and your business are protected and will receive fair compensation.

Q: I already have an insurance, why should I buy Value Protect?

Marine cargo insurance protects cargo owners from the known risk of transports. For some customers it might be quite complicated, time-consuming and expensive to apply and contract for all shipments. Value Protect has a simple pricing model: there are no hidden costs and it doesn’t require additional document submissions or deductibles in case of claims. Value Protect can be easily purchased as part of your ocean freight contract or for individual shipments simply by getting in contact with your local Hamburg Süd sales representative.

Q: Can I buy Value Protect for any container and commodity?

  • Value Protect can be purchased for any commodity shipped in dry containers with different options depending on your needs: Dry Starter, Dry Base, Dry Plus and Dry Extended packages.
  • Value Protect can be purchased for selected commodities shipped in reefer containers, according to your needs: Cool Standard and Cool Advanced packages are valid for all reefer cargo, except fish, shellfish, some chilled fruits and berries.
  • For special cargo, the Special Standard and Special Advanced packages are available in addition to the packages for dry cargo.

Find more details in the Value Protect terms under terms and conditions .

Q: Can I purchase a Value Protect Dry package for my reefer shipment?

No, the Dry packages are valid for dry cargo only. For your reefer shipment you can purchase one of our Cool packages. See the question related to containers and commodities above for details.

Q: Can I purchase Value Protect for break bulk cargo?

No, unfortunately break bulk cargo is not included in the Value Protect offer.

Q: Can I purchase Value Protect on a shipment level?

Yes. We can file Value Protect for a full contract or for specific products in the contract. Value Protect can also be added to individual shipments at the time of booking.

Q: Can I buy Value Protect for only some of the containers in my shipment?

No, the same Value Protect package must be purchased for all containers under the same shipment, covered under a single B/L. If you are shipping containers that need to transit without the Value Protect cover, they need to be housed under a separate B/L.

Q: Do I need to fill in a special form to purchase Value Protect?

No, once you have decided on the Value Protect package you want, we will include Value Protect in your contract and it will be applied to all of your shipments. Getting rid of risks has never been easier!

Q: How will I receive the invoice for Value Protect?

Value Protect will be invoiced together with the ocean freight and will be shown as a separate item listed on your Hamburg Süd invoice.

Q: Is Value Protect active when my shipment is moving over land?

Value Protect is valid while your cargo is in our care and custody. If you arrange your pre-carriage and on-carriage with Hamburg Süd, then Value Protect will also apply to that part of the transport.

Q: In case of a claim, how do I receive my compensation?

In case of cargo loss or damage, please contact your local customer service representative. Our agent will be glad to take all details and transfer the case to the claims handling team for quick resolution.

Please expressly advise that this is a claim under Value Protect upon notifying the cargo loss or damage and provide relevant proof so that the claim can easily be identified as being submitted under Value Protect conditions.

Q: Which documents are required to submit the claim?

Customers who have purchased any of the Value Protect packages will be required to only provide the following documents to file a claim:

  • the commercial invoice
  • a letter of protest
  • colour photos
  • Some cases might require an independent surveyor’s report to show the extent of the damages

Q: How soon will my claim case be handled?

All claims for cases for which Value Protect was purchased will be resolved within 14 days of when your fully documented claim is received.

Q: Will Hamburg Süd appoint a surveyor on my behalf in case of cargo damages?

Hamburg Süd will appoint a surveyor on behalf of the customer in case cargo damage has occurred for shipments covered by: Value Protect Dry Plus, Dry Extended or Cool Advanced packages.

Q: What happens in case of General Average? Will I have to provide a bank guarantee or other documents?

General Average (GA) is a long-established procedure in the maritime industry for distributing extraordinary losses and expenditures in a fair manner between the parties (i.e. vessel and cargo) involved in case of a casualty.

The GA Adjuster will ask the cargo owner to provide security for the GA expenses according to the contribution of the cargo prior to proceeding with the release of cargo. If Value Protect has been purchased, there will not be a requirement to place any security for GA and/or salvage contribution. Hamburg Süd will place the security subject to receipt of required documentation from the customer. However, a customer who purchased Value Protect will still need to provide the following documents:

  • Packing list
  • Average bond (signed and stamped by customer)
  • Commercial invoice (to calculate the security amount based on the percentage of contribution as advised by the GA Adjuster)

Q: Why do I need to provide an average bond if Hamburg Süd will be placing security on my behalf?

The average bond establishes the identity and contact details of the receiving party in order to make contact after delivery, if necessary, regarding information about the goods. Further, the GA bond establishes a promise to pay, which in case of Value Protect coverage will be fulfilled by Hamburg Süd.

Commercial terms

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When selected, Value Protect will be applicable for all shipments under the agreed scope.

Compensation under Value Protect shall, in any event, be limited to and not be more than the purchased and applicable Value Protect package recovery. It will cover the invoicing value of the damaged goods up to the recovery of the chosen value protection package.

Read full terms and conditions of Value Protect.

Book Value Protect

Speak to your sales representative to include Value Protect in your future bookings.

These services may also be of interest to you:

Inland transports

We transport your cargo from door to door – by rail, barge or truck.

Customs Services

We take care of customs clearance for you in the country of origin and destination – so you can concentrate on your core business.

Do you have any further questions?

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We are happy to help you:
Anniken Winther
Logistics & Services Enablement Lead
anniken.winther@hamburgsud.com

For enquiries regarding our services in your local market, our service representatives in our regional offices are happy to help you.