Dear Valued Customer,
We are pleased to announce that effective October 31, 2016 we are consolidating our Export Documentation team in Jacksonville, FL to better serve our customers. We have established trade-lane specific teams to improve accuracy and timeliness of documentation.
In order to expedite the handling of your shipping instructions and reduce the risk of errors, all shipping instructions should be submitted electronically.
For fast response to all your documentation e-mail inquiries, please be sure to include the Booking number and / or Bill of Lading number in the subject line of your e-mail.
The attached documents provide all contact details for each of our documentation teams.
We are looking forward to providing you with the best possible service levels.
Jacksonville Customer Service Center – Export Documentation
9485 Regency Square Blvd., Suite 500
Jacksonville, FL 32225
Direct Line Export Documentation
Organization and Contact Information:
Manager, Export Documentation
Group E-Mail: JAX-CCNIDOC@CCNI-Line.com
Direct dial CCNI: (877) 899-7936
* U.S. East Coast to South America West Coast
Group E-Mail: DOC.USEC2SAWC@hamburgsud.com
When dialing into Export Documentation – Press 2 for this team
* U.S. to Venezuela or ABC Islands
Group E-Mail: DOC.US2VENABC@hamburgsud.com
When dialing into Export Documentation – Press 8 for this team
* U.S. West Coast to Central or South America
Group E-Mail: DOC.USWC2SoAmer@hamburgsud.com
When dialing into Export Documentation – Press 7 for this team
* U.S. to Europe and Mediterranean
Group E-Mail: DOC.US2Europe@hamburgsud.com
When dialing into Export Documentation – Press 5 for this team